Bilingual QA Coordinator — Elevate Call Center Quality

Maximus; Lansing (MI); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

401K Retirement Savings

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is seeking a bilingual QA Coordinator to support quality, training and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resources, and assist with training and quality assurance to ensure policies and procedures are followed.

The role requires bilingual English/Spanish proficiency and strong analytical skills in a fast-paced call center environment.

Qualifications

• Bilingual proficiency in English and Spanish required with ability to read, write, and communicate clearly.
• Experience in quality assurance or call center QA is preferred.
• Knowledge of client/contract operations and performance metrics is a plus.

Responsibilities

• Evaluate staff performance against project standards and metrics.
• Assist with QA processes, training support, and distribution of reports.
• Maintain staff resource materials and update procedures as needed.
• Monitor customer interactions for quality and adherence to standards.

Skills

Bilingual English/Spanish

Quality assurance

Performance monitoring

Education

High School diploma

Tools

Cover VA

Job description

Maximus is seeking a bilingual QA Coordinator to support quality, training and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resources, and assist with training and quality assurance to ensure policies and procedures are followed.

The role requires bilingual English/Spanish proficiency and strong analytical skills in a fast-paced call center environment.