Remote Call Quality Auditor & Trainer – Bilingual

Firstsource; Louisville (KY); Remote; USD 52,000 - 78,000; Full time

Job summary

Sourcepoint, a Firstsource company, is hiring a Quality Auditor to identify, analyze and improve quality across client contracts. This remote, work-from-home role supports SLA metrics through audits, reporting, and training initiatives.

You will collaborate with departments, review quality reports, and conduct development sessions to ensure employees meet high standards. Requirements include bilingual Spanish/English, call center experience, and MS Office proficiency.

Qualifications

• High School diploma, preferably some college.
• Previous experience in a Quality Assurance or Quality Auditor role.
• Call center experience required.
• Bilingual Spanish/English required.
• Proficient use of computer systems (MS Office).
• Proven track record of quality work in current role.
• Ability to recognize poor quality work or processes and collaborate with people to improve their work output.
• Organized and attentive to detail.

Responsibilities

• Work with minimal supervision using professional skills, discretion and sensitivity while addressing various quality and training issues.
• Work as a team member in determining departmental needs.
• Serve as a resource for employees and management.
• Provide quality review and training for the further development of each employee.
• Work well with a variety of individuals and resolve issues professionally.
• Be a leader who interfaces with various operations management personnel.
• Provide timely quality follow through in the form of audits and development sessions.
• Performs other work-related duties as assigned.

Skills

Bilingual Spanish/English

Quality assurance experience

Call center experience

Education

High School diploma, preferably some college

Tools

MS Office

Job description

Sourcepoint, a Firstsource company, is hiring a Quality Auditor to identify, analyze and improve quality across client contracts. This remote, work-from-home role supports SLA metrics through audits, reporting, and training initiatives.

You will collaborate with departments, review quality reports, and conduct development sessions to ensure employees meet high standards. Requirements include bilingual Spanish/English, call center experience, and MS Office proficiency.