Bilingual Public Benefits Eligibility Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 61,000 - 75,000; Full time

Job summary

DC Department of Human Resources in Washington, DC is seeking an Eligibility and Enrollment Specialist to determine eligibility and enroll customers in TANF, SNAP, Medicaid, and other public assistance programs. The role requires bilingual proficiency and a strong commitment to customer service.

The incumbent will interview clients, verify evidence, and utilize DHS systems to process applications, renewals, and changes. Salary is negotiable up to $68,116.00 with potential for advancement.

Qualifications

• Bilingual proficiency in English and a foreign language is required.
• Bachelor's degree or equivalent education is required.
• At least 1 year of specialized experience in social welfare or eligibility determinations.

Responsibilities

• Interview customers in person or by phone to collect information for eligibility determinations.
• Review applications and supporting documents to determine eligibility for SNAP, cash assistance, or Medicaid.
• Use DHS systems and records to verify evidence and calculate benefits.
• Provide high-quality customer service and resolve questions or issues promptly.

Skills

Bilingual proficiency

Education

Bachelor's degree

Job description

DC Department of Human Resources in Washington, DC is seeking an Eligibility and Enrollment Specialist to determine eligibility and enroll customers in TANF, SNAP, Medicaid, and other public assistance programs. The role requires bilingual proficiency and a strong commitment to customer service.

The incumbent will interview clients, verify evidence, and utilize DHS systems to process applications, renewals, and changes. Salary is negotiable up to $68,116.00 with potential for advancement.