Bilingual Banking Customer Care Specialist

Regions Bank; Houston (TX); Presencial; USD 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Descripción de la vacante

Regions Bank is seeking a dedicated Contact Center Banker in Kingwood, Texas. You will help customers with questions, solve problems, and provide banking solutions to ensure a smooth experience.

Training and mentoring support your career growth as part of Regions’ leadership team. You’ll become an expert across banking products and services, guiding customers toward the right financial steps while prioritizing their needs and building lasting relationships.

Formación

• High school diploma or GED required.
• Onboarding includes three weeks of instructor-led and two to four weeks on-the-job training.
• Ability to observe and process on-screen text and images.
• Ability to communicate verbally using a headset or microphone.
• Ability to operate a keyboard and mouse for on-screen selections.

Responsabilidades

• Answer questions, solve problems, and provide solutions for an effortless banking experience.
• Be the expert in a wide range of banking products and services and guide customers to appropriate next steps.
• Put the customer first and deliver solutions for immediate and long-term needs on every contact.

Conocimientos

Customer service

Multitask

Communication skills

Time management

Flexible schedule

Spanish/English bilingual

Educación

High school diploma or GED

Herramientas

Headset

Descripción del empleo

Regions Bank is seeking a dedicated Contact Center Banker in Kingwood, Texas. You will help customers with questions, solve problems, and provide banking solutions to ensure a smooth experience.

Training and mentoring support your career growth as part of Regions’ leadership team. You’ll become an expert across banking products and services, guiding customers toward the right financial steps while prioritizing their needs and building lasting relationships.