Affluent Banking Specialist (Remote)

Regions Bank; Hoover (AL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama, is seeking a Contact Center Priority Banker to provide full-service banking and expert guidance to affluent clients. You will educate customers on Regions’ financial products, manage high-volume calls, and resolve issues with minimal supervision.

The role requires knowledge of loans and deposits, a valid NMLS registration, and the ability to work a schedule that includes in-office hours with some remote work options. Competitive incentives apply.

Qualifications

• High School Diploma or GED.
• Two years of experience in customer service, sales, or banking.
• Ability to observe stable and scrolling on-screen text and images.
• Ability to communicate verbally using a headset or microphone.
• Ability to type and use a keyboard and mouse.
• Ability to work at a computer for extended periods.

Responsibilities

• Achieves Contact Center targets by identifying customer needs and advising on Regions’ financial products and services.
• Achieves required levels of inbound/outbound phone calls from the top 10% of Regions customer base.
• Educates and advises customers on products and services, including loan and deposit types.
• Takes ownership of customer issues and works proactively with the customer for resolution.
• Refers customers to an internal team of experts when complex financial goals are recognized.
• Completes work with a limited degree of supervision.

Skills

Customer service

Sales experience

Banking knowledge

Communication skills

Time management

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

Regions Bank in Hoover, Alabama, is seeking a Contact Center Priority Banker to provide full-service banking and expert guidance to affluent clients. You will educate customers on Regions’ financial products, manage high-volume calls, and resolve issues with minimal supervision.

The role requires knowledge of loans and deposits, a valid NMLS registration, and the ability to work a schedule that includes in-office hours with some remote work options. Competitive incentives apply.