Bilingual-Preferred Patient Services Specialist I

The University of Texas Medical Branch; Texas City (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The University of Texas Medical Branch (UTMB Health) is seeking a Patient Services Specialist I to create a positive patient experience by coordinating clerical and medical activities, patient registration, and access to UTMB services for new and returning patients.

This role requires an Associate’s degree with no experience and may consider equivalent education/experience. Bilingual English/Spanish is preferred; a BLS certification must be obtained within 90 days of hire and maintained.

Qualifications

• Associate’s degree and no experience; equivalent education/experience may be considered.
• Bilingual English/Spanish preferred.
• BLS certification required within 90 days of hire and maintained during employment.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Coordinates clerical and medical activities of a healthcare team and patient registration.
• Completes reminder calls for scheduled appointments and educates patients on billing and financial responsibilities.
• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
• Maintains patient confidentiality and disposes of printed patient information securely.

Skills

Excel

Word

Database management

Data analysis

Patient care

Communication

Problem solving

Education

Associate degree

Job description

The University of Texas Medical Branch (UTMB Health) is seeking a Patient Services Specialist I to create a positive patient experience by coordinating clerical and medical activities, patient registration, and access to UTMB services for new and returning patients.

This role requires an Associate’s degree with no experience and may consider equivalent education/experience. Bilingual English/Spanish is preferred; a BLS certification must be obtained within 90 days of hire and maintained.