Bilingual POS Support Specialist - Hybrid, After-Hours

Paynada; United States; Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Genuine work/life balance

Dynamic company culture

401k with company match

Upward mobility and career development

Medical, dental, and vision benefits

Job summary

Paynada is a national leader in B2B payment technology services and seeks a customer support specialist. The role focuses on handling high-volume support calls, providing outbound assistance, and ensuring seamless activations for merchants across the United States.

Responsibilities include deploying equipment, updating CRM records, and collaborating with multiple departments to deliver exceptional service and ongoing support for sales agents and merchants.

Qualifications

• Associate's degree or equivalent from two-year college or technical school is preferred.
• Minimum of 2 years of experience in the merchant services industry is required.
• Minimum of 2 years of experience in a technical/customer support role is required.
• Bilingual is required.

Responsibilities

• Answer high volume support calls and requests daily.
• Make outbound calls to customers to provide support on their requests.
• Deploy and install new equipment and reprogram existing equipment as needed for customers.
• Review files in CRM to ensure proper set up and installation.
• Create POS/VAR Sheets.
• Offer general support to merchants and sales agents.
• Provide exceptional customer service and support.
• Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
• Other duties as assigned.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Time management

Hybrid work

Bilingual

Microsoft Office

Education

Associate's degree

Merchant services experience

Technical/customer support experience

Tools

CRM

Microsoft Office Suite

Job description

Paynada is a national leader in B2B payment technology services and seeks a customer support specialist. The role focuses on handling high-volume support calls, providing outbound assistance, and ensuring seamless activations for merchants across the United States.

Responsibilities include deploying equipment, updating CRM records, and collaborating with multiple departments to deliver exceptional service and ongoing support for sales agents and merchants.