Bilingual Merchant Support Specialist (Spanish/English)

PINPOINT INTELLIGENCE LLC; Clearwater (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

PINPOINT INTELLIGENCE LLC is looking for a proactive, bilingual Merchant Support Representative to join their Clearwater team. This role involves assisting merchants with account inquiries and supporting internal operations. The ideal candidate is highly organized, tech-savvy, and dedicated to delivering exceptional service.

The position requires 3+ years of phone-based customer service experience and proficiency in both Spanish and English. Join us today to help businesses thrive with innovative payment solutions!

Qualifications

• 3+ years of phone-based customer service experience.
• 1-2 years in the merchant processing industry preferred.
• Bilingual proficiency (Spanish/English) required.

Responsibilities

• Provide professional phone and email support to merchants.
• Troubleshoot terminal, gateway, and funding issues.
• Maintain merchant records and update CRM.

Skills

Customer service experience

Bilingual proficiency (Spanish/English)

Attention to detail

Organizational skills

Technical proficiency

Tools

Microsoft Office

Google Workspace

HubSpot

Job description

PINPOINT INTELLIGENCE LLC is looking for a proactive, bilingual Merchant Support Representative to join their Clearwater team. This role involves assisting merchants with account inquiries and supporting internal operations. The ideal candidate is highly organized, tech-savvy, and dedicated to delivering exceptional service.

The position requires 3+ years of phone-based customer service experience and proficiency in both Spanish and English. Join us today to help businesses thrive with innovative payment solutions!