Bilingual Customer Support Specialist — Hybrid/Remote

paynada; Dallas (TX); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Genuine work/life balance.

Dynamic company culture.

401k with company match.

Upward mobility and career development

Medical, dental, and vision benefits

Job summary

Paynada is a national credit card processing company seeking a detail-oriented clerical specialist to support customers and partners. The role is hybrid, based in Dallas, with three days in the office and two days remote after training, and offers $22–$25 per hour plus benefits.

You will handle high-volume calls, schedule and install equipment, review CRM files for proper setup, and collaborate with sales and operations to ensure accurate merchant activations and ongoing support.

Qualifications

• Minimum of 2 years in the merchant services industry.
• Minimum of 2 years in a technical/customer support role.
• Associate degree or equivalent preferred.

Responsibilities

• Answer high volume support calls and requests daily.
• Make outbound calls to customers to provide support on their requests.
• Deploy and install new equipment and reprogram existing equipment as needed for customers.
• Review files in CRM to ensure proper set up and installation.
• Create POS/VAR Sheets.
• Offer general support to merchants and sales agents.
• Provide exceptional customer service and support.
• Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Analytical thinking

Bilingual

Hybrid work readiness

Microsoft Office

Education

Associate's degree or equivalent

Merchant services experience

Technical/customer support experience

Tools

Microsoft Office Suite

Job description

Paynada is a national credit card processing company seeking a detail-oriented clerical specialist to support customers and partners. The role is hybrid, based in Dallas, with three days in the office and two days remote after training, and offers $22–$25 per hour plus benefits.

You will handle high-volume calls, schedule and install equipment, review CRM files for proper setup, and collaborate with sales and operations to ensure accurate merchant activations and ongoing support.