Customer Support Specialist (Bilingual)

paynada; Dallas (TX); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Genuine work/life balance.

Dynamic company culture.

401k with company match.

Upward mobility and career development

Medical, dental, and vision benefits

Job summary

Paynada is a national credit card processing company seeking a detail-oriented clerical specialist to support customers and partners. The role is hybrid, based in Dallas, with three days in the office and two days remote after training, and offers $22–$25 per hour plus benefits.

You will handle high-volume calls, schedule and install equipment, review CRM files for proper setup, and collaborate with sales and operations to ensure accurate merchant activations and ongoing support.

Qualifications

• Minimum of 2 years in the merchant services industry.
• Minimum of 2 years in a technical/customer support role.
• Associate degree or equivalent preferred.

Responsibilities

• Answer high volume support calls and requests daily.
• Make outbound calls to customers to provide support on their requests.
• Deploy and install new equipment and reprogram existing equipment as needed for customers.
• Review files in CRM to ensure proper set up and installation.
• Create POS/VAR Sheets.
• Offer general support to merchants and sales agents.
• Provide exceptional customer service and support.
• Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Analytical thinking

Bilingual

Hybrid work readiness

Microsoft Office

Education

Associate's degree or equivalent

Merchant services experience

Technical/customer support experience

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Remote, US

14 days ago Requisition ID: 1323

Salary Range: $22.00 To $25.00 Hourly

About Us

Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.

Position

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Responsibilities

• Answer high volume support calls and requests daily
• Make outbound calls to customers to provide support on their requests
• Deploy and install new equipment and reprogram existing equipment as needed for customers
• Review files in CRM to ensure proper set up and installation
• Create POS/VAR Sheets
• Offer general support to merchants and sales agents
• Provide exceptional customer service and support
• Work closely with multiple departments and vendors to ensure a smooth activation and provid e continued support for merchants.
• Other duties as assigned

Skills

Required Skills:

• Excellent verbal and written communication skills.
• Excellent customer service skills with the ability to handle multiple personalities and escalated issues
• Excellent o rganiz ational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills.
• Willingness to work a varying schedule which does include after hours support
• Willingness to work in a hybrid office setting
• Bilingual is required
• Proficient with Microsoft Office Suite

Required Education/Experience

• Associate's degree or equivalent from two-year college or technical school is preferred
• Minimum of 2 years of experience in the merchant services industry is required
• Minimum of 2 years of experience in a technical/customer support role is required

Compensation

The pay range for this position is $22.00 to $25.00 per hour, depending on experience

Schedule & Work Location

This position is OFFICE based at our office in Dallas, Texas. This position is required to be in the office three days a week 9 AM CST - 6 PM CST. There is an opportunity to work from home two days a week following training, 9-6.

• Genuine work/life balance.
• Dynamic company culture.
• 401k with company match.
• Upward mobility and career development opportunities.
• Medical, dental, and vision benefits for employees and dependents

Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.