Bilingual Point of Sale Support Representative

Paynada; United States; Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Genuine work/life balance

Dynamic company culture

401k with company match

Upward mobility and career development

Medical, dental, and vision benefits

Job summary

Paynada is a national leader in B2B payment technology services and seeks a customer support specialist. The role focuses on handling high-volume support calls, providing outbound assistance, and ensuring seamless activations for merchants across the United States.

Responsibilities include deploying equipment, updating CRM records, and collaborating with multiple departments to deliver exceptional service and ongoing support for sales agents and merchants.

Qualifications

• Associate's degree or equivalent from two-year college or technical school is preferred.
• Minimum of 2 years of experience in the merchant services industry is required.
• Minimum of 2 years of experience in a technical/customer support role is required.
• Bilingual is required.

Responsibilities

• Answer high volume support calls and requests daily.
• Make outbound calls to customers to provide support on their requests.
• Deploy and install new equipment and reprogram existing equipment as needed for customers.
• Review files in CRM to ensure proper set up and installation.
• Create POS/VAR Sheets.
• Offer general support to merchants and sales agents.
• Provide exceptional customer service and support.
• Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
• Other duties as assigned.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Time management

Hybrid work

Bilingual

Microsoft Office

Education

Associate's degree

Merchant services experience

Technical/customer support experience

Tools

CRM

Microsoft Office Suite

Job description

Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.

Position

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Responsibilities

• Answer high volume support calls and requests daily
• Make outbound calls to customers to provide support on their requests
• Deploy and install new equipment and reprogram existing equipment as needed for customers
• Review files in CRM to ensure proper set up and installation
• Create POS/VAR Sheets
• Offer general support to merchants and sales agents
• Provide exceptional customer service and support
• Work closely with multiple departments and vendors to ensure a smooth activation and provid e continued support for merchants.
• Other duties as assigned

Skills

Required Skills:

• Excellent verbal and written communication skills.
• Excellent customer service skills with the ability to handle multiple personalities and escalated issues
• Excellent o rganiz ational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills.
• Willingness to work a varying schedule which does include after hours support
• Willingness to work in a hybrid office setting
• Bilingual is required
• Proficient with Microsoft Office Suite

Required Education/Experience

• Associate's degree or equivalent from two-year college or technical school is preferred
• Minimum of 2 years of experience in the merchant services industry is required
• Minimum of 2 years of experience in a technical/customer support role is required

Compensation

Hourly rate for this role is $22-25 per hour with full benefits package offered.

• Genuine work/life balance.
• Dynamic company culture.
• 401k with company match.
• Upward mobility and career development opportunities.
• Medical, dental, and vision benefits for employees and dependents

Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.