Bilingual Customer Support Specialist — Hybrid Role

Paynada; United States; Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with company match

Genuine work/life balance

Career growth opportunities

Job summary

Paynada is seeking a full-time clerical position based in the United States with a hybrid work arrangement. The role involves handling high-volume support calls, outbound customer outreach, and CRM-driven setup and installation tasks in a dynamic payments environment.

The position requires strong verbal and written communication, excellent customer service, and at least 2 years in merchant services and in a technical/customer-support role.

Qualifications

• Associate degree or equivalent from two-year college or technical school is preferred.
• Minimum of 2 years of experience in the merchant services industry is required.
• Minimum of 2 years of experience in a technical/customer support role is required.

Responsibilities

• Answer high-volume support calls and requests daily.
• Make outbound calls to customers to provide support on their requests.
• Deploy and install new equipment and reprogram existing equipment as needed for customers.
• Review files in CRM to ensure proper set up and installation.
• Create POS/VAR sheets.
• Offer general support to merchants and sales agents.
• Provide exceptional customer service and support.
• Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Problem solving

Bilingual

Microsoft Office

Hybrid work

Education

Associate's degree or equivalent

Tools

CRM software

Job description

Paynada is seeking a full-time clerical position based in the United States with a hybrid work arrangement. The role involves handling high-volume support calls, outbound customer outreach, and CRM-driven setup and installation tasks in a dynamic payments environment.

The position requires strong verbal and written communication, excellent customer service, and at least 2 years in merchant services and in a technical/customer-support role.