Product Support Specialist 1 - Portuguese

Garmin Ltd.; Olathe (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Eligible for Garmin's benefit program

Job summary

Garmin Ltd. is looking for a full-time Product Support Specialist 1 at their U.S. headquarters in Olathe, Kansas. In this role, you will assist customers in Portuguese, addressing their product-related inquiries through various communication channels. Ideal candidates will possess a high school diploma, demonstrate strong customer service skills, and show a commitment to continuous product knowledge. This role offers a chance to engage with Garmin products and customers in a dynamic environment.

Qualifications

• Fluency in Portuguese is mandatory.
• Strong customer service skills and professionalism are essential.
• Ability to document work accurately and in an organized manner.

Responsibilities

• Provide customer support via phone, email, chat, and social media.
• Demonstrate cultural awareness and transcreate FAQs.
• Document customer interactions thoroughly and work reliably.

Skills

Fluency in Portuguese

Customer service expertise

Technical aptitude

Communication skills

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Provide support to Garmin customers in Portuguese
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ’s
• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Fluency in Portuguese
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting abilityMust exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits