Bilingual Pharmacy Support Specialist (English/Spanish)

CVS Health; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a bilingual English‑Spanish customer service representative for its specialty mail-order pharmacy support team in the United States. You will process new patient orders and reorders, verify benefits, collect copays, and liaise with insurance providers while maintaining accurate records and providing compassionate patient care.

You will train onsite for four weeks before transitioning to a home-based role, with a 40-hour weekly schedule on a shift pattern between 7:30am and

Qualifications

• 6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
• 6+ months computer keyboarding experience, skills and aptitude.

Responsibilities

• Provides courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services by addressing basic customer inquiries, concerns, and issues in a timely and professional manner.
• Assists customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacy.
• Reviews prescription details, such as medication name, dosage, and quantity, to ensure accuracy and compliance with the healthcare provider's instructions.
• Addresses basic customer inquiries about the status of their specialty medication order while providing estimated delivery times and assisting with tracking information or general shipment inquiries.
• Identifies and escalates complex customer concerns or issues to appropriate teams or supervisors for further assistance and resolution.
• Maintains accurate and organized records of customer interactions, inquiries, and actions taken.
• Develops a basic understanding of the specialty medications, healthcare products, and services offered by the mail-order pharmacy.
• Participates in training programs and ongoing learning initiatives to enhance customer service skills and product knowledge.
• Collaborates with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction within the specialty mail-order pharmacy customer service department.
• Assists colleagues and customers with English-to-Spanish translation for basic customer inquiries

Skills

Bilingual English-Spanish

Customer service experience

Windows applications

Typing/keyboard skills

Education

High school diploma or equivalent

Job description

CVS Health is seeking a bilingual English‑Spanish customer service representative for its specialty mail-order pharmacy support team in the United States. You will process new patient orders and reorders, verify benefits, collect copays, and liaise with insurance providers while maintaining accurate records and providing compassionate patient care.

You will train onsite for four weeks before transitioning to a home-based role, with a 40-hour weekly schedule on a shift pattern between 7:30am and