Hybrid Bilingual Pharmacy Support Associate (Spanish)

The Elevance Health Companies, Inc.; Las Vegas (NV); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical

Dental

Vision

Short term disability benefits

Long term disability benefits

401(k) +match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Job summary

Elevance Health's BioPlus Specialty Pharmacy in Las Vegas is hiring a Pharmacy Customer Associate I - Bilingual to respond to basic questions about pharmacy retail and mail-order prescriptions via phone and written correspondence. The role emphasizes building positive relationships, helping customers understand options, and guiding use of digital tools, with a hybrid schedule (1–2 days in the office) and training.

Minimum HS diploma; bilingual Spanish required; language test administered.

Qualifications

• HS diploma or equivalent required.
• Bilingual (Spanish) required.
• Must pass a validated language test/assessment.

Responsibilities

• Responds to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail-order prescriptions.
• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests ensuring high-quality resolution and follow‑thru.

Skills

Bilingual Spanish

Call center experience

Customer service

Education

HS diploma or equivalent

Job description

Elevance Health's BioPlus Specialty Pharmacy in Las Vegas is hiring a Pharmacy Customer Associate I - Bilingual to respond to basic questions about pharmacy retail and mail-order prescriptions via phone and written correspondence. The role emphasizes building positive relationships, helping customers understand options, and guiding use of digital tools, with a hybrid schedule (1–2 days in the office) and training.

Minimum HS diploma; bilingual Spanish required; language test administered.