Bilingual Pharmacy Customer Care Specialist (Mon–Fri)

SBMF; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

6 paid holidays

Paid time off

Medical insurance

403(b)/retirement benefits

Tuition assistance

Job summary

SBMF Rx is seeking a full-time Customer Service Representative to join our San Antonio team. You will handle patient calls, provide courteous service, document interactions, and support the pharmacy team with daily tasks in a friendly, patient-focused setting.

The role emphasizes HIPAA compliance, confidentiality, and teamwork. Bilingual English/Spanish is required, and previous pharmacy or healthcare experience is preferred.

Qualifications

• Previous pharmacy, healthcare, medical office, or customer service experience preferred.
• Pharmacy technician experience is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced pharmacy environment.
• Comfortable communicating by phone.
• Professional and dependable.
• Ability to work effectively as part of a team.
• Bilingual English/Spanish required.

Responsibilities

• Answer incoming patient calls and assist with questions and requests
• Provide professional and courteous customer service
• Document patient interactions accurately
• Help resolve patient concerns and elevate issues when appropriate
• Maintain patient confidentiality and comply with HIPAA requirements
• Assist the pharmacy team with daily administrative and customer-service tasks
• Maintain a clean, organized, and professional work environment

Skills

Bilingual English/Spanish

Communication skills

Detail-oriented

Team player

Multitasking

Professional and dependable

Education

High school diploma or equivalent

Job description

SBMF Rx is seeking a full-time Customer Service Representative to join our San Antonio team. You will handle patient calls, provide courteous service, document interactions, and support the pharmacy team with daily tasks in a friendly, patient-focused setting.

The role emphasizes HIPAA compliance, confidentiality, and teamwork. Bilingual English/Spanish is required, and previous pharmacy or healthcare experience is preferred.