Bilingual Personal Injury Intake Specialist — LA

Lagstein Law Firm; Los Angeles (CA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Lagstein Law Firm in Los Angeles, CA is seeking a driven Personal Injury Intake Specialist to be the first contact for clients during challenging moments, guiding them through initial interviews and collecting essential details.

You will screen leads, coordinate with attorneys, and manage data in case management systems, with a client-first approach and bilingual English/Spanish proficiency.

Qualifications

• 1+ years of experience in a legal intake, paralegal, or client-facing legal support role.
• Familiarity with personal injury law and case types (auto accidents, slip and fall).
• Strong interpersonal and active listening skills with a client-first mindset.
• Proficiency with legal case management software and CRM tools.
• Excellent organizational skills and attention to detail.
• Ability to handle high call volume and manage multiple leads simultaneously.
• Bilingual English/Spanish required.

Responsibilities

• Conduct initial client intake interviews for personal injury cases, gathering essential case details and documentation.
• Evaluate and screen potential clients to determine case viability and fit for the firm.
• Accurately enter and maintain client information in case management software.
• Communicate empathetically with prospective clients via phone, email, and in-person consultations.
• Coordinate with attorneys and legal staff to ensure smooth case onboarding and handoff.
• Follow up with leads and prospective clients in a timely and professional manner.
• Track and report intake metrics, conversion rates, and pipeline activity.

Job description

Lagstein Law Firm in Los Angeles, CA is seeking a driven Personal Injury Intake Specialist to be the first contact for clients during challenging moments, guiding them through initial interviews and collecting essential details.

You will screen leads, coordinate with attorneys, and manage data in case management systems, with a client-first approach and bilingual English/Spanish proficiency.