Personal Injury Intake Specialist

Lagstein Law Firm; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Lagstein Law Firm in Los Angeles, CA is seeking a driven Personal Injury Intake Specialist to be the first point of contact for clients, gathering essential information and setting the tone for the client journey.

You will screen leads, enter data into our case management system, coordinate with attorneys, and manage high call volumes with empathy and organization. Bilingual English/Spanish is required.

Qualifications

• 1+ year of legal intake, paralegal, or client-facing legal support experience.
• Familiarity with personal injury law and case types (auto accidents, slip and fall).
• Strong interpersonal and client-first mindset; ability to listen actively.

Responsibilities

• Conduct initial client intake interviews for personal injury cases and gather essential details.
• Evaluate and screen potential clients for case viability and fit for the firm.
• Enter and maintain client information in case management software accurately.
• Communicate empathetically with prospective clients via phone, email, and in-person consultations.
• Coordinate with attorneys and staff to ensure smooth case onboarding and handoff.
• Follow up with leads and prospective clients in a timely and professional manner.
• Track and report intake metrics, conversion rates, and pipeline activity.

Skills

Legal intake experience

Bilingual English/Spanish

CRM proficiency

Organizational skills

Active listening

Multitasking

Tools

Case management software

CRM tools

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role:

Lagstein Law Firm is looking for a driven and compassionate Personal Injury Intake Specialist to join our team in Los Angeles, CA. This is your opportunity to be the first point of contact for clients during some of the most challenging moments of their lives — making a real difference from day one.

Responsibilities:

• Conduct initial client intake interviews for personal injury cases, gathering essential case details and documentation
• Evaluate and screen potential clients to determine case viability and fit for the firm
• Accurately enter and maintain client information in case management software
• Communicate empathetically with prospective clients via phone, email, and in-person consultations
• Coordinate with attorneys and legal staff to ensure smooth case onboarding and handoff
• Follow up with leads and prospective clients in a timely and professional manner
• Track and report intake metrics, conversion rates, and pipeline activity

Requirements:

• 1+ years of experience in a legal intake, paralegal, or client-facing legal support role
• Familiarity with personal injury law and case types (auto accidents, slip and fall, etc.)
• Strong interpersonal and active listening skills with a client-first mindset
• Proficiency with legal case management software and CRM tools
• Excellent organizational skills and attention to detail
• Ability to handle high call volume and manage multiple leads simultaneously
• Bilingual (English/Spanish) a must

About Us:

Lagstein Law Firm is a dedicated personal injury practice based in Los Angeles, CA, committed to fighting for the rights of injured clients and delivering results they deserve. Our clients trust us to advocate fiercely on their behalf, and our team is known for its professionalism, compassion, and tenacity. We foster a collaborative and supportive work environment where every team member plays a vital role in our clients' success.