Bilingual Personal Injury Intake Specialist - Growth role

Sepulveda Sanchez Accident Lawyers; Stockton (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Meaningful work

Dynamic culture

Community initiatives

Career growth

Health insurance

401(k)

PTO & Holidays

Job summary

Sepulveda Sanchez Law in California is seeking a Sales Intake Specialist to lead the first client contact and guide prospects toward representation. You will manage high-volume inquiries with empathy and precision, setting the tone for trusted client relationships and successful conversions.

This role emphasizes bilingual communication, intake scripting, CRM hygiene, and collaboration with attorneys and marketing to scale growth while maintaining exceptional client care.

Qualifications

• Minimum of 2 years in sales, business development, or intake roles with inbound lead conversion success.
• Ability to communicate clearly and empathetically with diverse clients.
• Fluency in Spanish and English for bilingual client interactions.
• Experience using CRM systems to manage intake and pipeline.

Responsibilities

• Own the client intake process from initial contact through signed representation.
• Qualify prospective clients and transition details to the legal team.
• Communicate value of the firm and address objections with empathy.
• Maintain intake metrics such as response speed and conversion rate.
• Develop and refine intake scripts and call guidelines.
• Collaborate with attorneys and marketing to handle volume spikes.

Skills

Inbound lead conversion

Bilingual Spanish & English

Communication skills

CRM usage

Tools

CRM software

Job description

Sepulveda Sanchez Law in California is seeking a Sales Intake Specialist to lead the first client contact and guide prospects toward representation. You will manage high-volume inquiries with empathy and precision, setting the tone for trusted client relationships and successful conversions.

This role emphasizes bilingual communication, intake scripting, CRM hygiene, and collaboration with attorneys and marketing to scale growth while maintaining exceptional client care.