Bilingual Personal Injury Intake Specialist

WEST COAST TRIAL LAWYERS APLC; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Job summary

West Coast Trial Lawyers APLC is seeking an experienced Personal Injury Intake Specialist to manage prospective client inquiries, conduct intake interviews, and support onboarding in a fast-paced firm.

The role requires 3–5 years of personal injury intake experience, bilingual English/Spanish, excellent communication, and meticulous record-keeping in Abacus Law and Filevine; on-site Phoenix office experience preferred.

Qualifications

• 3–5 years of personal injury intake or case management experience.
• Bilingual in English and Spanish.
• Excellent verbal and written communication, empathetic client interaction.
• Experience performing intake interviews, gathering case information, and identifying potential claims.
• Familiarity with Abacus Law and Filevine is a plus.

Responsibilities

• Serve as the primary contact for prospective clients via calls, emails, and referrals.
• Conduct intake interviews to collect accident details, injuries, insurance coverage and documents.
• Perform preliminary case screenings based on firm criteria.
• Explain intake processes, services, and next steps to clients.
• Assist clients with intake forms, retainer agreements, and onboarding docs.
• Coordinate with attorneys and case managers for timely review and onboarding.
• Maintain accurate client information and intake records in Abacus Law and Filevine.
• Follow up on outstanding information and next steps.
• Ensure professionalism, empathy, and confidentiality in all interactions.

Skills

Bilingual English/Spanish

PI intake experience 3–5 yrs

Excellent communication

Attention to detail

Tools

Abacus Law

Filevine

Job description

West Coast Trial Lawyers APLC is seeking an experienced Personal Injury Intake Specialist to manage prospective client inquiries, conduct intake interviews, and support onboarding in a fast-paced firm.

The role requires 3–5 years of personal injury intake experience, bilingual English/Spanish, excellent communication, and meticulous record-keeping in Abacus Law and Filevine; on-site Phoenix office experience preferred.