Bilingual Personal Banker

First National Bank Texas; Brownsville (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

First National Bank Texas in Brownsville is seeking a customer service oriented Teller to handle cash transactions, assist customers, and maintain accurate records in a fast-paced branch.

You will promote bank products, support new account openings, and work with a diverse customer base, including Spanish speakers. This full-time role requires reliability and adherence to procedures.

Qualifications

• Previous cash handling and balancing experience.
• Excellent customer service and communication skills.
• Ability to cross-sell bank products to customers.

Responsibilities

• Handle cash transactions accurately and balance cash drawer daily.
• Provide excellent customer service in a high-volume branch.
• Identify opportunities to cross-sell banking products.
• Assist with account openings and deposits.
• Maintain compliance with bank policies and security procedures.
• Assist Spanish-speaking customers as needed.

Skills

Cash handling

Customer service

Cross-selling

Bilingual English/Spanish

Tools

POS terminal

Cash drawer

Job description

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate customer relationships, new and existing account holders, to offer bank products and services


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality


• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.