Personal Banker

First National Bank Texas; Lancaster (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

First National Bank Texas in Lancaster, TX seeks a customer-focused Teller to provide accurate cash handling and exceptional service in a high-volume branch. You will process deposits, withdrawals, payments, and sales of bank products to help customers achieve financial goals.

The role emphasizes delivering friendly service to a diverse clientele, including Spanish-speaking customers, while maintaining accuracy and adherence to policies.

Qualifications

• Provide exceptional customer service while handling cash and transactions.
• Assist customers with bank products and services to support their financial needs.
• Participate in a fast-paced sales environment and cross-sell bank services.
• Provide service to a diverse customer base, including Spanish-speaking clients.

Responsibilities

• Process deposits and payouts accurately and balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Sell and prepare money orders, cashier’s checks, wires, and CDs.
• Cross-sell bank services to meet customer needs and support sales goals.

Skills

Customer service

Cash handling

Sales

Bilingual Spanish

Tools

Computer

Bank software

Job description

Job Description*

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality* Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.