Bilingual Personal Banker

First National Bank Texas; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

First National Bank Texas is hiring a Retail Teller to provide exceptional customer service and handle cash transactions in a high-volume branch.

You will evaluate customer needs, cross-sell bank products, and maintain accuracy while performing deposits, withdrawals, wires, and other services. Bilingual Spanish skills are a plus as you serve a diverse customer base.

This role requires standing, working in a busy environment, and regular attendance. Lifting up to 50 lbs may be required.

Qualifications

• Under direct supervision, provide exceptional customer service while handling cash in a high-volume sales environment.
• Process deposits and payments accurately and balance each day’s operations.
• Cross-sell bank products and services to diverse customers, including Spanish speakers.

Responsabilités

• Provide exceptional customer service in a high-volume branch.
• Receive cash, verify amounts, and process deposits and withdrawals.
• Cross-sell bank products and services and assist customers with account needs.

Connaissances

Customer service

Cash handling

Sales

Bilingual Spanish

Description du poste

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate customer relationships, new and existing account holders, to offer bank products and services


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality


• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.