Bilingual Personal Banker

First National Bank Texas; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a Teller to provide exceptional customer service while handling cash in a high-volume branch.

You will evaluate customer relationships, cross-sell bank products, process deposits and withdrawals, and maintain accurate records. Bilingual Spanish proficiency preferred to assist a diverse customer base.

This entry-level role emphasizes reliability, adherence to policy, and providing friendly, efficient service in a fast-paced environment.

Qualifications

• Experience in retail banking and teller duties.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments.
• Evaluate customer relationships to offer bank products and services.
• Process deposits and verify transactions accurately.
• Cross-sell bank services and products to customers.
• Maintain accurate records and balance daily operations.
• Assist diverse customers, including Spanish-speaking clients.

Skills

Cash handling

Customer service

Sales

Bilingual Spanish

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.