Bilingual Payments Product Delivery Manager

Capital One

Riverwoods (IL)

On-site

USD 138,000 - 158,000

Full time

14 days+

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Job summary

Capital One National Association in Illinois seeks a senior technical delivery professional to act as the SME for card and network integration. You will guide L3 certification, validate EMV/card profiles, and troubleshoot complex payment integrations.

The role requires strong stakeholder management, bilingual Spanish/English, and experience with payment network standards. A competitive package includes a performance-based incentive and comprehensive benefits.

Qualifications

At least 4 years of experience with L3 Certification (Acquiring or Issuing).
At least 5 years in client-facing technical delivery or stakeholder management.
At least 2 years of technical troubleshooting in payment network implementations.
Fluent in Spanish and English

Responsibilities

Act as the primary technical SME to Issuers, Acquirers, Processors and Gateways with client implementation plans.
Guide partners through L3 terminal certification setup, testing, and LOC approval.
Consult with Issuers to build card profiles per EMV specs and sign off on LOCs.
Conduct root-cause analysis on integration issues and review configurations.
Identify process improvements to optimize onboarding and metrics.
Proactively manage technical risks and maintain relationships with internal teams and external providers.