Bilingual Senior Ops Leader, Payment Acceptance

Capital One; Frankfort (KY); Remote; USD 162,000 - 184,000; Full time

Job summary

Capital One is seeking a Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible) to lead regional delivery of the Technical Quality of Acceptance across LATAM, Caribbean and Mexico. You will lead a high-performing team and partner with Strategy, Product, Technology and Networks to ensure reliable network usage for cardholders.

This role focuses on monitoring merchants, identifying acceptance risks, and driving remediation for end-to-end acceptance across merchant, POS,

Qualifications

• High School Diploma, GED or equivalent certification
• 7+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
• 5+ years of people leadership and performance management experience
• Fluent in Spanish and English

Responsibilities

• Lead, mentor and develop a high-performing team of operational professionals across country acceptance, analytics, PSP-related acceptance and referral investigation.
• Lead the regional operational delivery of the Technical Quality of Acceptance strategy across LATAM, the Caribbean and Mexico.
• Supervise end-to-end diagnosis and remediation of acceptance breakages across merchant, POS, ecommerce or ATM environments, gateway or orchestrator, PSP, processor and acquirer at market level.
• Coordinate specialist resources and apply disciplined problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned.
• Lead cross-functional regional initiatives to strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability.

Job description

Capital One is seeking a Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible) to lead regional delivery of the Technical Quality of Acceptance across LATAM, Caribbean and Mexico. You will lead a high-performing team and partner with Strategy, Product, Technology and Networks to ensure reliable network usage for cardholders.

This role focuses on monitoring merchants, identifying acceptance risks, and driving remediation for end-to-end acceptance across merchant, POS,