Bilingual Payments Acceptance Ops Leader — Remote

Capital One Group; Illinois; Hybrid; USD 162,000 - 184,000; Full time

Job summary

Capital One is seeking a bilingual Senior Manager, Account Executive Operations for Technical Quality of Acceptance. The role leads regional operational delivery across LATAM, Caribbean and Mexico, guiding a high-performing team and coordinating with Strategy, Product, Technology, and Networks.

The role focuses on diagnosing and remediating acceptance breakages across the merchant to acquirer chain, while building robust KPIs, playbooks and executive-ready updates.

Qualifications

• 7+ years in technical acceptance, payment operations or related fields.
• Experience leading regional programs and cross-functional teams.
• Fluency in Spanish and English.

Responsibilities

• Lead regional operational delivery of acceptance strategies across LATAM, Caribbean and Mexico.
• Supervise end-to-end diagnosis and remediation of acceptance breakages across merchant to acquirer ecosystem.
• Build KPI-driven playbooks, governance, and risk reporting for senior stakeholders.
• Partner with Strategy, Product, Technology, Networks and Operations to align priorities.

Skills

Technical leadership

People management

Bilingual Spanish/English

Payment systems

Cross-functional collaboration

Education

Bachelor's Degree

Job description

Capital One is seeking a bilingual Senior Manager, Account Executive Operations for Technical Quality of Acceptance. The role leads regional operational delivery across LATAM, Caribbean and Mexico, guiding a high-performing team and coordinating with Strategy, Product, Technology, and Networks.

The role focuses on diagnosing and remediating acceptance breakages across the merchant to acquirer chain, while building robust KPIs, playbooks and executive-ready updates.