Patient Support Specialist (Bilingual Spanish)

HOPE Clinic; Minnesota; On-site; USD 21,000 - 28,000; Full time

Job summary

HOPE Clinic is seeking a Patient Support Specialist to help facilitate patient flow, register new patients, and verify eligibility. You will support the medical records team and ensure HIPAA-compliant handling of sensitive information.

The role requires at least one year in health care or patient navigation, fluency in English with bilingual abilities (Spanish or other languages) preferred. A high school diploma or GED is required, with an Associate degree preferred.

Qualifications

• Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field.
• Insurance and medical experience preferred; HIPAA privacy and confidentiality knowledge required.
• Strong written and oral communication skills; capable of handling multiple tasks.

Responsibilities

• Greet and assist patients with registration and eligibility.
• Check in/out patients using electronic medical records (EMR).
• Scan medical records into the system.
• Fax/mail out medical records and forms per HIPAA guidelines.
• Submit and document forms and records promptly.
• Protect patient and agency information; maintain confidentiality.
• Log forms and records in the electronic health record (EHR).
• Assist with calls, notes, scheduling, and inquiries.
• Support Patient Services team with related duties.
• Verify insurance eligibility for billing purposes.

Skills

Customer service

Healthcare

Registration

Eligibility

HIPAA

Microsoft Office

Communication

Bilingual

Spanish

Arabic

Burmese

Vietnamese

Chinese

Education

High School diploma or GED

Associate degree preferred

Tools

EMR/EHR systems

Job description

Description

POSITION TITLE: Patient Support Specialist

LOCATION: HOPE Clinic

REPORTS TO: Team Lead (HHWC & Beltway) or Site Manager (West, Aldine & Aldine Meadows)

EDUCATION: High School diploma or GED; Associate degree preferred.

WORK EXPERIENCE: 1 year of customer service and/or healthcare preferred

SALARY RANGE: $15.00+/Hour

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Full-Time

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

Facilitate patient flow by notifying the appropriate staff of the patient’s arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

MAJOR DUTIES & RESPONSIBILITIES:

• Greet and assist patients with registration and eligibility;
• Check in/out patients using electronic medical records;
• Scan medical records into the system;
• Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines;
• Submit and document forms and medical records in a timely manner;
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;
• Log medical registration forms and record and incoming forms into electronic health record (EHR);
• Assist with incoming calls and create telephone notes and assist with scheduling and inquiries;
• Support Patient Services team with other duties;
• Verify insurance eligibility for all billing purposes;
• Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic’s sliding scale information and forms, etc.);
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Perform other duties as assigned by the supervisor to support HOPE Clinic’s Mission, Vision and Values.

Requirements

QUALIFICATION REQUIREMENTS:

• Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field;
• Insurance and medical experience preferred;
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Must be able to handle multiple tasks, complexity, and diversity of customers;
• Microsoft Office;
• Must be able to utilize the Internet;
• Strong written and oral communication skills;
• Office equipment (e.g., computer, copier);
• Attention to detail;
• Strong customer service skills.

EDUCATION and/or EXPERIENCE:

High School diploma or GED; Associates degree preferred. Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred.

OTHER SKILLS and ABILITIES:

• Bilingual in English and Spanish, Arabic, Burmese, Vietnamese, Chinese or another language is required;
• Above average skills in language ability as well as public speaking and writing;
• Must have good transportation and a valid Texas Driver’s license.