Bilingual Patient Services Specialist (Spanish)

First Choice Community Health Centers; Spring Lake (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Choice Community Health Centers in North Carolina seeks a Patient Service Representative to coordinate patient intake, verify demographics and insurance, and support billing and scheduling. The role emphasizes Spanish-speaking patients and delivering friendly, accurate service across front-desk operations.

The PSR will greet patients, collect information, update records, and route inquiries to appropriate staff while maintaining high-quality customer care standards.

Qualifications

• Must speak Spanish and be able to communicate with patients effectively.
• High School graduate with two years of Medical or Dental clinic front desk operations experience.
• Proficiency with basic computer systems and billing terminology.

Responsibilities

• Check-in and check-out patients and collect co-payments.
• Verify patient demographics and insurance information.
• Schedule appointments and manage the call center flow.
• Provide excellent customer service in person and over the phone.
• Assist with billing and records maintenance.

Skills

Spanish language

Education

High School diploma

Tools

Microsoft Word

Excel

Job description

First Choice Community Health Centers in North Carolina seeks a Patient Service Representative to coordinate patient intake, verify demographics and insurance, and support billing and scheduling. The role emphasizes Spanish-speaking patients and delivering friendly, accurate service across front-desk operations.

The PSR will greet patients, collect information, update records, and route inquiries to appropriate staff while maintaining high-quality customer care standards.