Bilingual Patient Concierge & Scheduler - Temp to Perm

URBAN HEALTH PLAN, INC.; New York (NY); On-site; USD 21,309 - 30,350; Full time

Job summary

Urban Health Plan, Inc. is hiring a Bilingual (Spanish/English) Patient Service Representative (PSR) to greet, register and assist patients upon arrival. The role includes verifying patient information, scheduling appointments and resolving concerns with compassion.

The position requires a High School Diploma and 1 year of healthcare experience, plus excellent communication and phone etiquette. Work is onsite in The Bronx, with a Monday–Friday schedule and occasional Saturday coverage.

Qualifications

• High School Diploma required.
• 1 year of healthcare experience.
• Bilingual English/Spanish required.
• Excellent communication skills and ability to provide exceptional patient experience.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet and register patients and visitors.
• Verify and record patient information.
• Provide information, support, encouragement and assistance to patients and families.
• Schedule appointments and resolve patient concerns.
• Maintain waiting room and deliver compassionate service.

Skills

Bilingual English/Spanish

Excellent communication skills

Phone etiquette

Education

High School Diploma

Job description

Urban Health Plan, Inc. is hiring a Bilingual (Spanish/English) Patient Service Representative (PSR) to greet, register and assist patients upon arrival. The role includes verifying patient information, scheduling appointments and resolving concerns with compassion.

The position requires a High School Diploma and 1 year of healthcare experience, plus excellent communication and phone etiquette. Work is onsite in The Bronx, with a Monday–Friday schedule and occasional Saturday coverage.