Bilingual Patient Services Specialist – Front Desk

MaxHealth MSO; Dallas (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Vision insurance

Health insurance

Life insurance

Paid time off

Job summary

MaxHealth MSO in Texas is seeking a Patient Services Representative to be the first point of contact for patients across calls, emails, and portal messages. You will route inquiries, assist with scheduling, and support data entry while maintaining HIPAA compliance.

The role emphasizes friendly, professional customer service, accurate record-keeping in EMR systems (eCW preferred), and teamwork. Bilingual English/Spanish abilities are required to support a diverse patient base.

Qualifications

• High school diploma or equivalent required; additional education in healthcare administration, business, or a related field preferred.
• Excellent customer service skills with a friendly and professional approach.
• Strong organizational skills with the ability to prioritize and follow through on tasks.
• Accurate data entry skills with great attention to detail.
• Previous front office experience in a healthcare setting.
• Familiarity with EMR (Electronic Medical Records) systems (eCW a plus).
• Experience with provider scheduling.
• Bilingual in English and Spanish.

Responsibilities

• Serve as the first point of contact for incoming patient communication across phone, email, portal messaging, and other approved channels.
• Answer patient questions directly when within scope, or route to the appropriate internal team member or department when not.
• Conduct patient outreach using phone, email, SMS, portal messaging, fax, or other approved communication channels as appropriate.
• Support collection of needed information when patient intake details are incomplete or require clarification.
• Schedule visits for established patients and support special scheduling workflows as assigned.
• Manage visit-related communications, including reminders, instructions, confirmations, and related patient messaging.
• Route patient questions, requests, and unresolved issues to the appropriate internal team members, using sound judgment on what to resolve directly versus elevate.
• Document communications and workflow actions accurately and consistently in designated systems.
• Maintain professionalism, confidentiality, and compliance with HIPAA and organizational policies in all interactions.

Skills

Customer service

Phone etiquette

Data entry

Organizational skills

Teamwork

Bilingual English/Spanish

Education

High school diploma

Healthcare administration education (preferred)

Tools

EMR systems (eCW a plus)

Microsoft Office

Job description

MaxHealth MSO in Texas is seeking a Patient Services Representative to be the first point of contact for patients across calls, emails, and portal messages. You will route inquiries, assist with scheduling, and support data entry while maintaining HIPAA compliance.

The role emphasizes friendly, professional customer service, accurate record-keeping in EMR systems (eCW preferred), and teamwork. Bilingual English/Spanish abilities are required to support a diverse patient base.