Patient Services & Front Desk Specialist (Bilingual)

MaxHealth; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Health insurance

Life insurance

Paid time off

Job summary

MaxHealth is seeking a Patient Services Representative to be the first point of contact for patient communications in the Dallas area. You will handle calls, emails, portal messages, and routing requests to the right teams, ensuring accurate data entry and smooth scheduling for established patients.

Qualifications include a high school diploma, strong customer service, English/Spanish bilingual ability, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent.
• Strong computer literacy, including proficiency in Microsoft Office.
• Excellent customer service skills with a friendly and professional approach.
• Strong organizational skills and attention to detail.
• Accurate data entry skills.
• Front office experience in a healthcare setting.
• Familiarity with EMR systems (eCW a plus).
• Experience with provider scheduling.
• Bilingual in English and Spanish.

Responsibilities

• Serve as the first point of contact for incoming patient communication across phone, email, portal messaging, and other approved channels.
• Answer patient questions directly when within scope, or route to the appropriate internal team member or department when not.
• Conduct patient outreach using phone, email, SMS, portal messaging, fax, or other approved channels as appropriate.
• Support collection of needed information when patient intake details are incomplete or require clarification.
• Schedule visits for established patients and support special scheduling workflows as assigned.
• Manage visit-related communications, including reminders, instructions, confirmations, and related patient messaging.
• Route patient questions, requests, and unresolved issues to the appropriate internal team members, using sound judgment on what to resolve directly versus escalation.
• Document communications and workflow actions accurately and consistently in designated systems.
• Maintain professionalism, confidentiality, and compliance with HIPAA and organizational policies in all interactions.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Bilingual English/Spanish

Scheduling

HIPAA compliance

Organization

Education

High school diploma

Healthcare administration courses (preferred)

Tools

EMR (eCW)

Microsoft Office Suite

Job description

MaxHealth is seeking a Patient Services Representative to be the first point of contact for patient communications in the Dallas area. You will handle calls, emails, portal messages, and routing requests to the right teams, ensuring accurate data entry and smooth scheduling for established patients.

Qualifications include a high school diploma, strong customer service, English/Spanish bilingual ability, and familiarity with EMR systems.