Patient Services Representative

MaxHealth MSO; Dallas (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Vision insurance

Health insurance

Life insurance

Paid time off

Job summary

MaxHealth MSO in Texas is seeking a Patient Services Representative to be the first point of contact for patients across calls, emails, and portal messages. You will route inquiries, assist with scheduling, and support data entry while maintaining HIPAA compliance.

The role emphasizes friendly, professional customer service, accurate record-keeping in EMR systems (eCW preferred), and teamwork. Bilingual English/Spanish abilities are required to support a diverse patient base.

Qualifications

• High school diploma or equivalent required; additional education in healthcare administration, business, or a related field preferred.
• Excellent customer service skills with a friendly and professional approach.
• Strong organizational skills with the ability to prioritize and follow through on tasks.
• Accurate data entry skills with great attention to detail.
• Previous front office experience in a healthcare setting.
• Familiarity with EMR (Electronic Medical Records) systems (eCW a plus).
• Experience with provider scheduling.
• Bilingual in English and Spanish.

Responsibilities

• Serve as the first point of contact for incoming patient communication across phone, email, portal messaging, and other approved channels.
• Answer patient questions directly when within scope, or route to the appropriate internal team member or department when not.
• Conduct patient outreach using phone, email, SMS, portal messaging, fax, or other approved communication channels as appropriate.
• Support collection of needed information when patient intake details are incomplete or require clarification.
• Schedule visits for established patients and support special scheduling workflows as assigned.
• Manage visit-related communications, including reminders, instructions, confirmations, and related patient messaging.
• Route patient questions, requests, and unresolved issues to the appropriate internal team members, using sound judgment on what to resolve directly versus elevate.
• Document communications and workflow actions accurately and consistently in designated systems.
• Maintain professionalism, confidentiality, and compliance with HIPAA and organizational policies in all interactions.

Skills

Customer service

Phone etiquette

Data entry

Organizational skills

Teamwork

Bilingual English/Spanish

Education

High school diploma

Healthcare administration education (preferred)

Tools

EMR systems (eCW a plus)

Microsoft Office

Job description

MaxHealth MSO is a Texas-based Management Services Organization formed through the merger of Elis Medical Corporation and Elevate Health Management. We provide operational and administrative support to a growing network of practices across Austin, Dallas–Fort Worth, Houston, San Antonio, and surrounding communities.

We support:

• MaxHealth Family, Internal & Sports Medicine
• Elevate Brain Injury & Mental Health

Together, our practices deliver comprehensive care including Primary Care, Urgent Care, Direct Primary Care, Personal Injury, Mental Health, Brain Health, and Longevity Medicine.

Our mission is to provide high-quality, compassionate, and innovative healthcare while fostering a collaborative, respectful, and service-driven workplace culture.

At MaxHealth MSO, we believe communication, integrity, empathy, and teamwork drive both patient outcomes and employee success.

We are seeking a Patient Services Representative to join our team at MaxHealth MSO! The role serves as the first point of contact for all patient communication, receiving and responding to incoming calls, emails, portal messages, and other inbound contacts, and routing questions or requests to the appropriate person or department when they fall outside the role's scope. Your core skills in customer service, phone etiquette, and computer literacy will be essential in managing multi-line phone systems and handling data entry tasks. Proficiency in Microsoft Office and bilingual communication in Spanish will enhance your ability to support diverse clientele. This role requires strong organizational skills and attention to detail, contributing to the smooth operation of our office and fostering positive relationships with clients and staff alike.

Responsibilities:

• Serve as the first point of contact for incoming patient communication across phone, email, portal messaging, and other approved channels.
• Answer patient questions directly when within scope, or route to the appropriate internal team member or department when not.
• Conduct patient outreach using phone, email, SMS, portal messaging, fax, or other approved communication channels as appropriate.
• Support collection of needed information when patient intake details are incomplete or require clarification.
• Schedule visits for established patients and support special scheduling workflows as assigned.
• Manage visit-related communications, including reminders, instructions, confirmations, and related patient messaging.
• Route patient questions, requests, and unresolved issues to the appropriate internal team members, using sound judgment on what to resolve directly versus elevate.
• Document communications and workflow actions accurately and consistently in designated systems.
• Maintain professionalism, confidentiality, and compliance with HIPAA and organizational policies in all interactions.

Requirements:

• High school diploma or equivalent required; additional education in healthcare administration, business, or a related field preferred.
• Excellent customer service skills with a friendly and professional approach.
• Strong organizational skills with the ability to prioritize and follow through on tasks.
• Accurate data entry skills with great attention to detail.
• Previous front office experience in a healthcare setting.
• Familiarity with EMR (Electronic Medical Records) systems (eCW a plus)
• Experience with provider scheduling.
• Ability to handle phone calls professionally and follow proper phone etiquette.
• A compassionate and empathetic approach to patient care.
• Strong teamwork and collaboration skills.
• Bilingual in English and Spanish.
• Vision insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 40 hours per week
• Monday through Friday

Language:

• Bilingual English and Spanish

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Requirements may be modified to accommodate individuals with disabilities.