Patient Services Representative

MaxHealth; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Health insurance

Life insurance

Paid time off

Job summary

MaxHealth is seeking a Patient Services Representative to be the first point of contact for patient communications in the Dallas area. You will handle calls, emails, portal messages, and routing requests to the right teams, ensuring accurate data entry and smooth scheduling for established patients.

Qualifications include a high school diploma, strong customer service, English/Spanish bilingual ability, and familiarity with EMR systems.

Qualifications

• High school diploma or equivalent.
• Strong computer literacy, including proficiency in Microsoft Office.
• Excellent customer service skills with a friendly and professional approach.
• Strong organizational skills and attention to detail.
• Accurate data entry skills.
• Front office experience in a healthcare setting.
• Familiarity with EMR systems (eCW a plus).
• Experience with provider scheduling.
• Bilingual in English and Spanish.

Responsibilities

• Serve as the first point of contact for incoming patient communication across phone, email, portal messaging, and other approved channels.
• Answer patient questions directly when within scope, or route to the appropriate internal team member or department when not.
• Conduct patient outreach using phone, email, SMS, portal messaging, fax, or other approved channels as appropriate.
• Support collection of needed information when patient intake details are incomplete or require clarification.
• Schedule visits for established patients and support special scheduling workflows as assigned.
• Manage visit-related communications, including reminders, instructions, confirmations, and related patient messaging.
• Route patient questions, requests, and unresolved issues to the appropriate internal team members, using sound judgment on what to resolve directly versus escalation.
• Document communications and workflow actions accurately and consistently in designated systems.
• Maintain professionalism, confidentiality, and compliance with HIPAA and organizational policies in all interactions.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Bilingual English/Spanish

Scheduling

HIPAA compliance

Organization

Education

High school diploma

Healthcare administration courses (preferred)

Tools

EMR (eCW)

Microsoft Office Suite

Job description

About the role:

We are seeking a Patient Services Representative to join our team at MaxHealth MSO! The role serves as the first point of contact for all patient communication, receiving and responding to incoming calls, emails, portal messages, and other inbound contacts, and routing questions or requests to the appropriate person or department when they fall outside the role’s scope. Your core skills in customer service, phone etiquette, and computer literacy will be essential in managing multi‑line phone systems and handling data entry tasks.Proficiencyin Microsoft Office and bilingual communication in Spanish will enhance your ability to support diverse clientele. This role requires strong organizational skills and attention to detail, contributing to the smooth operation of our office and fostering positive relationships with clients and staff alike.

Responsibilities:

• Serve as the first point of contact for incoming patient communication across phone, email, portal messaging, and other approved channels.
• Answer patient questions directly when within scope, or route to the appropriate internal team member or department when not.
• Conduct patient outreach using phone, email, SMS, portal messaging, fax, or other approved communication channels as appropriate.
• Support collection of needed information when patient intake details are incomplete or require clarification.
• Schedule visits for established patients and support special scheduling workflows as assigned.
• Manage visit‑related communications, including reminders, instructions, confirmations, and related patient messaging.
• Route patient questions, requests, and unresolved issues to the appropriate internal team members, using sound judgment on what to resolve directly versus escalation.
• Document communications and workflow actions accurately and consistently in designated systems.
• Maintain professionalism, confidentiality, and compliance with HIPAA and organizational policies in all interactions.

Requirements:

• High school diploma or equivalent required; additional education in healthcare administration, business, or a related field preferred.
• Strong computer literacy, includingproficiencyin Microsoft Office Suite.
• Excellent customer service skills with a friendly and professional approach.
• Strong organizational skills with the ability to prioritize and follow through on tasks.
• Accurate data entry skills with great attention to detail.
• Previousfront office experience in a healthcare setting.
• Familiarity with EMR (Electronic Medical Records) systems (eCW a plus)
• Experience with provider scheduling.
• Ability to handle phone calls professionally and follow proper phone etiquette.
• A compassionate and empathetic approach to patient care.
• Strong teamwork and collaboration skills.
• Bilingual in English and Spanish.

Benefits:

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 40 hoursper week
• Monday through Friday

Language:

• Bilingual English and Spanish

Work Location:

In person

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Requirements may bemodifiedto accommodate individuals with disabilities.