Bilingual Clinic Front Desk Specialist

DHR Health; Weslaco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Clinic Office Specialist at DHR Health Weslaco provides front-desk and administrative support to ensure high-quality, efficient patient care within the physician practice.

Requirements include bilingual English/Spanish, two years of receptionist experience, excellent customer service, and proficiency with Microsoft Office and EMR software; billing/insurance knowledge is a plus; medical terminology familiarity is preferred.

Qualifications

• Minimum two years receptionist experience.
• Bilingual English/Spanish required.
• Excellent customer service and interpersonal skills.
• Knowledge of Microsoft Office and basic computer skills.
• Ability to use and learn EMR and practice management software.
• Medical terminology experience preferred.

Responsibilities

• Working front desk, greet patients and visitors; provide excellent customer service.
• Greet patients in a warm, friendly manner and document registration.
• Maintain patient privacy and confidentiality at all times.
• Check patients in/out and document registrations; answer/direct phone calls.
• Schedule and reschedule appointments; manage reminders and logging in Excel.
• Verify insurance and demographics; assist with billing processes as needed.
• Retrieve and file medical records; operate lobby software and reporting tools.
• Support clerical duties: copying, filing, scanning, faxing; collect co-pays.

Skills

Customer service

Interpersonal skills

Microsoft Office

Written communication

Bilingual English/Spanish

Receptionist experience

Billing knowledge

Insurance verification

EMR software

Medical terminology

Education

High School/GED

Tools

EMR software

Practice management software

Job description

The Clinic Office Specialist at DHR Health Weslaco provides front-desk and administrative support to ensure high-quality, efficient patient care within the physician practice.

Requirements include bilingual English/Spanish, two years of receptionist experience, excellent customer service, and proficiency with Microsoft Office and EMR software; billing/insurance knowledge is a plus; medical terminology familiarity is preferred.