Bilingual Patient Services Scheduler — Remote

Indiana Health Centers, Inc.; Indianapolis (IN); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Retention bonus $1000 after 1 year

No nights or weekends

Day 1 insurance eligibility

403(b) retirement plan matching

HSA employer contributions

Wellness program with incentives

Employee Assistance Program 24/7

Job summary

Indiana Health Centers, Inc. (IHC) is seeking a bilingual Spanish Non-Clinical Patient Service Representative living in Indiana to join our corporate team.

The PSR schedules and reschedules appointments, handles patient inquiries by phone, and supports the care team to ensure a smooth patient experience. Key qualifications include medical scheduling experience, residency in Indiana, fluent Spanish, and prior medical customer service.

Qualifications

• Medical scheduling experience required.
• Spanish language proficiency required.
• Remote work experience preferred.
• Medical customer service experience beneficial.

Responsibilities

• Answer calls and schedule appointments.
• Reschedule appointments and send reminders.
• Process patient paperwork promptly.
• Educate patients on documents needed for service.
• Enter and retrieve data in the EMR system.
• Coordinate with care team as needed.

Skills

Medical Scheduling

Spanish bilingual

Data entry

Microsoft Office

Education

High school diploma

Tools

EMR (Electronic Medical Records)

eCW

Dialpad

Job description

Indiana Health Centers, Inc. (IHC) is seeking a bilingual Spanish Non-Clinical Patient Service Representative living in Indiana to join our corporate team.

The PSR schedules and reschedules appointments, handles patient inquiries by phone, and supports the care team to ensure a smooth patient experience. Key qualifications include medical scheduling experience, residency in Indiana, fluent Spanish, and prior medical customer service.