Patient Service Representative (Bilingual, Non-Clinical) - Remote in Indiana

Indiana Health Centers, Inc.; Indiana (PA); Hybrid; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Retention bonus $1000

No nights or weekends

Paid time off

Day 1 benefits eligibility

403(b) Retirement Plan matching

Disability coverages & HSA

Wellness program

Employee assistance program

Job summary

Indiana Health Centers, Inc. (IHC) is seeking a bilingual Spanish speaking Patient Service Representative in Indiana to join our mission-driven team. The PSR will support front desk staff by handling phone calls, scheduling appointments, and answering patient questions to ensure a smooth visit.

Key responsibilities include processing paperwork, updating the EMR, and guiding patients on required documents. Ideal candidates have medical scheduling experience, live in Indiana, and are fluent in

Qualifications

• High school diploma or equivalent.
• Medical scheduling experience required.
• Spanish bilingual required.
• Remote work experience preferred.

Responsibilities

• Answer phones, schedule appointments, route calls, and address patient needs.
• Process patient paperwork in a timely manner.
• Educate patients on documents needed for service.
• Enter and retrieve data in the EMR system.
• Communicate with care team as needed.
• Assist with referrals and treatment plan steps.

Skills

Medical Scheduling experience

Spanish communication skills

Remote work experience

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

eCW

Dialpad

EMR system

Job description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

The IHC Corporate team is now recruiting for a bilingual (Spanish) Non-Clinical Patient Service Representative (PSR) living in the state of Indiana.

The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions.

Applicants who meet the following qualifications will receive priority consideration for this role:

• Medical Scheduling experience (required)
• Lives in the state of Indiana (required)
• Spanish communication skills (required)
• Medical customer service experience
• Remote work experience

Corporate Hours of Operation

Monday - Friday, 8:00 am - 5:00 pm

IHC’s robust benefits and compensation package includes:

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Patient Service Representative role responsibilities include:

• Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs.
• Processing appropriate patient paperwork in a timely manner.
• Educating patients regarding documents they will need to provide at the time of service.
• Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system.
• Communicating with patients care team as necessary.

Required Skills:

• Demonstrate high detail orientation and accuracy.
• Perform responsibilities accurately, efficiently, and timely.
• Demonstrate knowledge of standard office practices and procedures.
• Able to juggle multiple requests and meet multiple deadlines.
• Follow standard work procedures.
• Participate in process improvement projects as required.
• Demonstrate office equipment and computer skills, including data entry.
• Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.

Requirements

• Graduation from a standard high school, or equivalent (required)
• Medical Scheduling experience (required)
• Lives in the state of Indiana (required)
• Bilingual in Spanish (required)
• Medical customer service experience
• Remote work experience

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.