Patient Billing & Service Specialist - Healthcare

Hugh Chatham Health, Inc.; Hazel Crest (IL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Dental and vision coverage

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health in Illinois is seeking a full-time Revenue Cycle Associate to handle incoming calls, research issues, and coordinate with departments to resolve patient account questions. The role emphasizes accuracy, meeting productivity and QA standards, and maintaining up-to-date account information.

Ideal candidates have strong typing (45 WPM), excellent communication, and prior experience with billing or third-party payors. Competitive benefits and a 40-hour work week are offered.

Qualifications

• High school diploma required; college preferred.
• Minimum typing speed 45 WPM with clear written and verbal communication.
• Experience in billing/collections or healthcare administration is a plus.
• Proficient in Microsoft Office and able to learn EHR systems quickly.

Responsibilities

• Accepts incoming calls and inquiries from Advocate Health customers.
• Researches issues and refers to the appropriate department when needed.
• Maintains productivity and quality assurance goals set by the department.
• Documents actions taken on each account and updates insurance screens as needed.
• Performs clerical tasks and coordinates with other departments to resolve issues.
• Communicates with supervisors about problems and suggests solutions.

Skills

Excellent communication

Customer service

Typing 45 WPM

Microsoft Office

EHR systems

Education

High school education

College preferred

Tools

Microsoft Office Suite

Job description

Advocate Health in Illinois is seeking a full-time Revenue Cycle Associate to handle incoming calls, research issues, and coordinate with departments to resolve patient account questions. The role emphasizes accuracy, meeting productivity and QA standards, and maintaining up-to-date account information.

Ideal candidates have strong typing (45 WPM), excellent communication, and prior experience with billing or third-party payors. Competitive benefits and a 40-hour work week are offered.