Bilingual Patient Services & Registration Specialist

El Centro Del Barrio; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision & LifeInsurance

Retirement Plans 403(B) – CompanyMatch

Paid time off / vacation time

Flexible Spending Account (FSA)

Wellness Employee Assistance (EAP)

Job summary

CentroMed is a 501(c)(3) nonprofit health center delivering primary care across multiple locations. We are seeking a Customer Service Representative to greet patients, register them in the system, and ensure a positive experience.

The CSR coordinates encounter data entry and assists with billing, collections, and data summaries for the agency’s annual UDS report and QA activities. This role requires bilingual English/Spanish, strong clerical skills, and the ability to verify Medicaid/Medicare

Qualifications

• General experience working in a health care setting; and experience with medical data entry preferred.
• Strong clerical skills to include keyboarding and a good understanding of basic math.

Responsibilities

• Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
• Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.
• Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
• Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
• Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.
• Demonstrate ability to schedule patient appointments according to established protocols.
• Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork.
• Review and update household’s financial and demographic information annually.

Skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

CentroMed is a 501(c)(3) nonprofit health center delivering primary care across multiple locations. We are seeking a Customer Service Representative to greet patients, register them in the system, and ensure a positive experience.

The CSR coordinates encounter data entry and assists with billing, collections, and data summaries for the agency’s annual UDS report and QA activities. This role requires bilingual English/Spanish, strong clerical skills, and the ability to verify Medicaid/Medicare