Bilingual Patient Services Advocate

Urban-Health-Plan,-Inc; New York (NY); On-site; USD 37,000 - 45,000; Full time

Job summary

Urban Health Plan in the Bronx is seeking a bilingual Patient Service Representative for the Bella Vista Health Center. This full-time role welcomes patients, registers information, schedules appointments, and supports the front desk with empathy and accuracy.

The successful candidate will have a high school diploma, at least one year of clerical experience in healthcare, and strong English/Spanish communication, phone etiquette, and teamwork to deliver outstanding patient experiences in a

Qualifications

• High School Diploma required.
• Minimum of 1 year of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish required.
• Excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.
• Team player.

Responsibilities

• Greeting patients and identifying their needs.
• Prepares examination rooms, stocks inventory, and sterilizes instruments.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Register patients, checks demographics, assign PCP (when applicable), check, updates information as needed.
• Schedules appointment and reschedules no shows appointments and recalls patients for required services
• Helps to maintain charts and provide administrative support to the department.
• Other administrative duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Phone etiquette

Fast-paced environment

Team player

Education

High School Diploma

Job description

Urban Health Plan in the Bronx is seeking a bilingual Patient Service Representative for the Bella Vista Health Center. This full-time role welcomes patients, registers information, schedules appointments, and supports the front desk with empathy and accuracy.

The successful candidate will have a high school diploma, at least one year of clerical experience in healthcare, and strong English/Spanish communication, phone etiquette, and teamwork to deliver outstanding patient experiences in a