Bilingual Patient Services Coordinator

massgeneralbrigham; Somerville (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Mass General Brigham in Massachusetts is seeking a flexible administrative assistant for ambulatory care to serve as the primary interface between patients and the medical team.

The role requires Spanish proficiency, 1+ year healthcare or customer service experience, and familiarity with Epic/MEDITECH/BICS is a plus. You will use Windows-based apps, perform data entry and typing, and support billing coordination.

Qualifications

• Proficiency speaking Spanish language required.
• 1+ years' experience in a healthcare or customer service setting.
• Understanding of managed care and insurance coverage.
• Digital literacy with Windows-based applications.
• Proven typing and data entry skills.
• Prior customer service experience.
• Familiar with EPIC, MEDITECH & BICS is a plus.
• Available to complete Epic training and work 30 hours weekly, Monday-Friday (days).
• Strong patient service orientation and interpersonal skills.

Responsibilities

• Provide administrative support to healthcare providers in a fast-paced ambulatory setting.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees.
• Coordinate details of billing.
• Answer phones, and triage calls as appropriate.
• Photocopying, faxing, and filing.

Skills

Spanish

Customer service

Data entry

Typing

Digital literacy

Patient service orientation

Tools

EPIC

MEDITECH

BICS

Job description

Mass General Brigham in Massachusetts is seeking a flexible administrative assistant for ambulatory care to serve as the primary interface between patients and the medical team.

The role requires Spanish proficiency, 1+ year healthcare or customer service experience, and familiarity with Epic/MEDITECH/BICS is a plus. You will use Windows-based apps, perform data entry and typing, and support billing coordination.