Bilingual Digital Health Access Coordinator - Patient Support

Massachusetts General Hospital; Boston (MA); Hybrid; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham in Boston is seeking a Digital Access Coordinator to support patients with digital health tools and access. The role focuses on enrollment, training, and bridging the gap for patients lacking technology access, across clinical settings and telehealth environments.

The position requires bilingual English/Spanish abilities, customer service experience, and comfort with healthcare technology in a hybrid work model.

Qualifications

• Bilingual in English and Spanish required.
• 2–3 years of customer service experience required.
• Healthcare experience preferred.
• Comfortable with technology and terminology.
• Familiarity with virtual healthcare delivery is a plus.
• Flexibility to work in greater Boston.

Responsibilities

• Contact patients identified via telephone or clinic to enroll in Epic's MyChart (Patient Gateway).
• Train patients in digital health tools including tablets, Patient Gateway, BP cuffs, and other tools.
• Facilitate the dissemination and retrieval of patient tablets and devices.
• Assist in preparing patients for virtual visits (Zoom or other tools).
• First level support for Patient Gateway, Tablet, or other tools.
• Collaborate with bilingual help desk colleagues for patient inquiries handoff.
• Collaborate with Digital program partners across the Enterprise to meet goals.
• Create program documentation (staff training or patient materials).
• Assist in ongoing development and surveillance of initiatives.
• Provide updates to designated physician office / facility staff.
• Requires two days at Southern Jamaica Plain Community Health Center and two days at Brigham and Women's Phyllis Jen Center for Primary Care.
• Other duties and responsibilities as assigned.

Skills

Bilingual English/Spanish

Customer service

Healthcare experience

Tech-savvy

Virtual healthcare familiarity

Flexible work location

Tools

Microsoft Office

Job description

Mass General Brigham in Boston is seeking a Digital Access Coordinator to support patients with digital health tools and access. The role focuses on enrollment, training, and bridging the gap for patients lacking technology access, across clinical settings and telehealth environments.

The position requires bilingual English/Spanish abilities, customer service experience, and comfort with healthcare technology in a hybrid work model.