Bilingual Patient Services Coordinator

Beth Israel Lahey Health; Milton (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Beth Israel Lahey Health seeks a patient-facing receptionist/administrative assistant to support ambulatory practices. You will greet patients, verify demographics, schedule appointments, collect referrals and co-pays, and ensure a welcoming, confidential environment.

Fluency in English and Spanish is required, along with basic computer skills and a service-oriented approach. On-site role in a busy Massachusetts setting within a collaborative health system.

Qualifications

• High School diploma or GED required.
• Certificate 1: Medical Admin Assistant Cert. preferred.
• 1-3 years related work experience required.
• Fluent in English and Spanish with medical terminology.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Acts as central communication source for patient care coordination.
• Registers patients and verifies demographics and insurance information.
• Schedules, reschedules and cancels appointments.
• Collects co-pays and handles referrals.
• Maintains welcoming reception area and assists with translations when needed.

Skills

Bilingual English/Spanish

Computer literacy

Customer service

High school diploma

Education

High School diploma or GED

Medical Admin Assistant Cert.

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health seeks a patient-facing receptionist/administrative assistant to support ambulatory practices. You will greet patients, verify demographics, schedule appointments, collect referrals and co-pays, and ensure a welcoming, confidential environment.

Fluency in English and Spanish is required, along with basic computer skills and a service-oriented approach. On-site role in a busy Massachusetts setting within a collaborative health system.