Bilingual Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Chelsea (ME); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Lahey Health is hiring a Practice Representative at the Chelsea location to serve as the first point of contact for patients. You will handle check-in/check-out, registration, scheduling, and front-desk tasks with a focus on bilingual English/Spanish communication to assist a multilingual patient population.

This role involves collecting co-pays, verifying insurance details, and coordinating appointments across outpatient services while learning Epic and related systems.

Qualifications

• High School diploma or GED required; associate’s degree preferred.
• Ability to communicate effectively in English and Spanish is important for this role.
• Basic familiarity with computers and navigating web-based applications.

Responsibilities

• Greet patients and visitors in a courteous and helpful manner.
• Check patients in and out for appointments.
• Register patients and verify demographic, insurance, and billing information.
• Collect required co-payments.
• Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care.
• Provide patients with preparation instructions and appointment information.
• Complete reminder and outreach calls.
• Take accurate information from patients and callers and route messages appropriately.
• Monitor the waiting area and help address patient-flow concerns.
• Prepare schedules, medical records, and other required documents.
• Confirm referrals, prior authorizations, and pre-certifications as needed.
• Complete required visit and billing documentation.
• Cross-train and provide front-desk coverage across services within the building

Skills

Bilingual English/Spanish

Customer service

Education

High School diploma or GED

Associate’s degree preferred

Tools

Epic

Job description

Beth Israel Lahey Health is hiring a Practice Representative at the Chelsea location to serve as the first point of contact for patients. You will handle check-in/check-out, registration, scheduling, and front-desk tasks with a focus on bilingual English/Spanish communication to assist a multilingual patient population.

This role involves collecting co-pays, verifying insurance details, and coordinating appointments across outpatient services while learning Epic and related systems.