Bilingual Front Desk Patient Access Specialist

Beth Israel Lahey Health; Chelsea (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Lahey Health is seeking a Practice Representative for the Chelsea Shared Services site in Chelsea, MA. The role supports patients across a multiservice outpatient location with front-desk duties and bilingual English/Spanish communication.

The position involves check-in/check-out, registration, scheduling, and billing tasks in a fast-paced setting. Strong customer service and computer literacy are required; opportunities exist to cross-train across departments.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• Experience at front desk or in patient-facing roles is a plus.
• Basic computer skills; adaptability with new systems.

Responsibilities

• Greet patients and visitors in a courteous, helpful manner.
• Check patients in and out for appointments.
• Register patients and verify demographic, insurance, and billing information.
• Collect required co-payments.
• Schedule and confirm appointments, mammograms, ultrasounds, and other services.
• Provide patients with preparation instructions and appointment details.
• Complete reminder and outreach calls.
• Route messages and take accurate information from patients and callers.
• Monitor the waiting area and support patient flow.
• Prepare schedules, medical records, and required documents.
• Confirm referrals and pre-certifications as needed.
• Cross-train and provide front-desk coverage across services.

Skills

Bilingual English/Spanish

Front desk experience

Education

High School diploma or GED

Job description

Beth Israel Lahey Health is seeking a Practice Representative for the Chelsea Shared Services site in Chelsea, MA. The role supports patients across a multiservice outpatient location with front-desk duties and bilingual English/Spanish communication.

The position involves check-in/check-out, registration, scheduling, and billing tasks in a fast-paced setting. Strong customer service and computer literacy are required; opportunities exist to cross-train across departments.