Bilingual Medical Receptionist: Patient Care & Scheduling

Rendr; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays

Commuter Benefits

HSA/FSA

Dependent Care

Job summary

Rendr in New York City is seeking a friendly medical receptionist to warmly welcome patients and provide exceptional service throughout visits.

Responsibilities include greeting patients, scheduling appointments, processing insurance, collecting copays, checking in, updating records, and supporting the Billing Team as needed.

The role requires strong communication skills, a patient‑centered approach, and the ability to work across multiple offices in a diverse community.

Qualifications

• Bilingual English and Chinese required.
• Excellent verbal, written and interpersonal communication skills.
• Strong sense of accountability and dedication to patient satisfaction and safety.
• EMR familiarity preferred.

Responsibilities

• Warmly greet and direct patients, vendors and visitors.
• Schedule new appointments and follow-up visits.
• Process insurance information and collect copays accurately.
• Check-in patients and assist with paperwork.
• Answer questions about benefits and escalate to Billing when needed.
• Check and prepare lab or imaging reports.
• Verify patient information and update records.
• Conduct follow-up reminder calls to patients.
• Handle inquiries by phone professionally.
• Respond to emergencies and protect patient data.

Skills

Bilingual English-Chinese

Excellent communication

Customer service

Team player

Education

High school diploma

Job description

Rendr in New York City is seeking a friendly medical receptionist to warmly welcome patients and provide exceptional service throughout visits.

Responsibilities include greeting patients, scheduling appointments, processing insurance, collecting copays, checking in, updating records, and supporting the Billing Team as needed.

The role requires strong communication skills, a patient‑centered approach, and the ability to work across multiple offices in a diverse community.