Bilingual Patient Services Concierge

URBAN HEALTH PLAN, INC.; New York (NY); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

Urban Health Plan, Inc. is seeking a Bilingual (Spanish/English) Patient Service Representative for the St. Lawrence Community Health Center.

This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate information, schedules appointments, and resolves patient concerns.

Qualifications

• High School Diploma or GED required.
• Minimum of 1-2 years of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish is required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Responsabilités

• Greets patients and identified their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigned PCP (when applicable), checks demographic information, updates information as needed.
• Schedules appointments and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Connaissances

Bilingual (EN/ES)

Customer service

Phone etiquette

Fast-paced environment

Formation

High School Diploma or GED

Description du poste

Urban Health Plan, Inc. is seeking a Bilingual (Spanish/English) Patient Service Representative for the St. Lawrence Community Health Center.

This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate information, schedules appointments, and resolves patient concerns.