Bilingual Patient Services Associate – Cantonese/Mandarin (Brooklyn)

Family Health Center at NYU Langone; New York (NY); Sur place; USD 48 000 - 59 000; Plein temps

Résumé du poste

Family Health Centers at NYU Langone invites applications for a Patient Services Associate, requiring bilingual Cantonese and/or Mandarin in Brooklyn. The role spans Registration/Information, Appointments, Patient Care modules, and related areas like Cashiering and Medical Records, with emphasis on maintaining patient confidentiality.

Duties include scheduling, phone coverage, insurance verification, eligibility reviews for insurance or Sliding Fee Scale, greeting patients and resolving concerns

Qualifications

• HS Diploma required.
• 2+ years relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.
• Typing speed ≥20 WPM.

Responsabilités

• Make appointments for patients.
• Answer calls, take messages, and transfer as needed.
• Verify insurance during registration.
• Review documents to determine eligibility for insurance or Sliding Fee Scale.
• Greet patients and resolve complaints; provide excellent customer service.

Connaissances

Customer service

Communication skills

MS Excel

MS Word

Outlook

Typing 20 wpm

Data entry

Formation

High School Diploma

Outils

Office software

Description du poste

Family Health Centers at NYU Langone invites applications for a Patient Services Associate, requiring bilingual Cantonese and/or Mandarin in Brooklyn. The role spans Registration/Information, Appointments, Patient Care modules, and related areas like Cashiering and Medical Records, with emphasis on maintaining patient confidentiality.

Duties include scheduling, phone coverage, insurance verification, eligibility reviews for insurance or Sliding Fee Scale, greeting patients and resolving concerns