Bilingual Patient Services Associate - Cantonese/Mandarin

NYU Langone Health; New York (NY); On-site; USD 48,000 - 59,000; Full time

Job summary

NYU Langone Health's Family Health Centers in Brooklyn seeks a Patient Services Associate who is bilingual in Cantonese and/or Mandarin. You will perform diversified clerical roles in Registration, Appointments, and Patient Care modules, and support Cashiering and Medical Records while upholding patient confidentiality.

Responsibilities include scheduling, greeting patients, handling calls, verifying eligibility for insurance or Sliding Fee Scale, and delivering exceptional customer service in a

Qualifications

• Must have a HS Diploma and 2+ years of relevant experience.
• Strong customer service and communication skills are essential.
• Proficiency with MS Excel, Word and Outlook is required.
• Typing speed of at least 20 WPM and accurate data entry expected.

Responsibilities

• Make appointments for patients and maintain scheduling.
• Answer calls, take messages, and route to internal team members.
• Review patient documents to determine insurance eligibility or Sliding Fee Scale.
• Greet patients and provide excellent customer service, resolving issues or escalating as needed.

Skills

Customer service

Communication skills

Typing 20 WPM

MS Excel

MS Word

Outlook

Education

HS Diploma

Tools

MS Excel

MS Word

Outlook

Job description

NYU Langone Health's Family Health Centers in Brooklyn seeks a Patient Services Associate who is bilingual in Cantonese and/or Mandarin. You will perform diversified clerical roles in Registration, Appointments, and Patient Care modules, and support Cashiering and Medical Records while upholding patient confidentiality.

Responsibilities include scheduling, greeting patients, handling calls, verifying eligibility for insurance or Sliding Fee Scale, and delivering exceptional customer service in a