Patient Services Associate, Required Bilingual Cantonese and/or Mandarin - Brooklyn

Family Health Center at NYU Langone; New York (NY); On-site; USD 48,000 - 59,000; Full time

Job summary

Family Health Centers at NYU Langone invites applications for a Patient Services Associate, requiring bilingual Cantonese and/or Mandarin in Brooklyn. The role spans Registration/Information, Appointments, Patient Care modules, and related areas like Cashiering and Medical Records, with emphasis on maintaining patient confidentiality.

Duties include scheduling, phone coverage, insurance verification, eligibility reviews for insurance or Sliding Fee Scale, greeting patients and resolving concerns

Qualifications

• HS Diploma required.
• 2+ years relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.
• Typing speed ≥20 WPM.

Responsibilities

• Make appointments for patients.
• Answer calls, take messages, and transfer as needed.
• Verify insurance during registration.
• Review documents to determine eligibility for insurance or Sliding Fee Scale.
• Greet patients and resolve complaints; provide excellent customer service.

Skills

Customer service

Communication skills

MS Excel

MS Word

Outlook

Typing 20 wpm

Data entry

Education

High School Diploma

Tools

Office software

Job description

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Patient Services Associate, Required Bilingual Cantonese and/or Mandarin - Brooklyn.
In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.

Job Responsibilities:

DAILY DUTIES INCLUDE BUT NOT LIMITED TO:

• Make appointments for patients
• Pick up phone calls and takes messages or transfers to internal team members as appropriate
• Verify insurance plan during registration
• Request and review patient documents to determine patient eligibility to apply for insurance or Sliding Fee Scale
• Greet patients, help resolve patient complaints and/or elevate to management. Provide excellent customer service to patients.

Minimum Qualifications:
To qualify you must have a HS Diploma Required
2+ years relevant experience.
Strong customer service and communication skills.
Proficient in MS Excel, Word, and Outlook.
Familiarity or prior experience with office setting
Prior customer service experience
Must be articulate with good interpersonal skills.
Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.
Must be able to accurately enter data
Willingness to devote the time required completing assigned tasks on schedule.

Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $53,575.24 - $53,575.24 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here